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How calo55 Handles Your Personal Data

This Privacy Policy explains what information we collect when you use calo55, how we store it, and what choices you have over it — including data linked to your account wallet and payment methods like DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteSecure data storageClear contact process
calo55 How calo55 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a data query. Our team reviews privacy requests and responds with a written confirmation of the action taken.

Email Support

Send your data access or deletion request to our support email. Include your registered account name and the e-wallet method you use — DANA, OVO, or GoPay — so we can locate your records quickly.

Account Help Centre

The Help Centre inside your account lists step-by-step paths for common privacy actions — downloading your data summary, updating contact details, and closing your account if you choose.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security Measures

Your account is protected by password hashing and an OTP verification step for login from new devices. We never store your DANA, OVO, or GoPay PIN — payment confirmation happens entirely within those apps.

Data Retention Period

We keep your account data for as long as your account is active and for a reasonable period after closure, as required by any applicable reporting obligations where local law permits. After that window, personal data is deleted or anonymised.

Requesting Changes or Deletion

You can request a copy of your data, correct inaccurate details, or ask us to delete your account record by contacting support. We aim to confirm receipt within one business day and complete the action in a reasonable timeframe.

Frequently Asked Questions About Your Privacy

If something in this policy isn't clear, these questions cover what we hear most from account holders about data, cookies, payments, and their rights under our privacy practices.

We collect your name, email, phone number and the e-wallet identifier you use — DANA, OVO, or GoPay. We also log device type and IP address for account security purposes.

We share transaction references with payment processors only to reconcile your account wallet. Those partners cannot use your data for any purpose outside of processing your transaction.

Send a request via live chat or support email with your registered account name. We confirm receipt and provide your data summary within a reasonable timeframe, subject to identity verification.

Yes. Submit a deletion request through support and we will close your account and remove personal data, except records we are required to retain under applicable reporting obligations where local law permits.

We use session cookies for login continuity and analytics cookies to improve the lobby layout. You can disable non-essential cookies in your browser settings; your account will still function normally.

We retain records for a reasonable period after account closure as required by any applicable obligations where local law permits. Once that period ends, personal data is deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.